September 20, 1997
Dear Mike,
I wanted to personally write a note of gratitude for the great job you did installing my two new glass sliding doors and four windows. What a difference it makes. My house looks brand new.
As you know I am not an easy customer to please and all of my concerns were taken care of. Many times when you hire someone to do a job, you feel like they are hurrying so they can get to their next customer. I never felt like that with your company. The work was meticulous and not rushed. You are truly a professional and a master at your trade.
Please feel free to use me as a referral anytime.
Sincerely yours,
Ellen Kreidman
